Claims Processing Services

   Methodology

   Accuracy

Outsourcing that Delivers Excellence

Our unique outsourcing approach and capabilities align with insurance companies and TPAs to help them lower costs, improve efficiency, increase productivity and generate predictable outcomes.

The below are the main reasons why AGSI has in a short time become the new standard in claims processing outsourcing by helping our clients to adapt to the ever-changing climate of the business world.

Benefits of Working with AGSI

Lower Operating Cost

Our clients save up to 50% off their current labor costs. When you become our client, we guarantee that our proven process, experienced team, and cost-effective resources will deliver the most cost-effective solution for all your claim processing needs.

Novel Methodology

Our metric-driven proven process results in 99.9% document accuracy that in turn drives the cost reduction benefits for our clients. We’ve done this so many times and for so long that we actually wrote the book on standardizing the process and finding the best and most efficient way to deliver exceptional and reliable results.

High Tech and Secure BPO

Our infrastructure includes a modern and fully monitored facility with physical and electronic surveillance, biometric access controls, role-based system security, and fully encrypted communication protocols.

Claims Processing Experts

Having an extensive experience in a broad range of insurance and claims related matters allows our team to start working on your project with little to no ramp up time. Ask us about our special 60-days Pilot Program.

Outstanding Client Satisfaction

Leading American corporations entrust AGSI with their entire claim processing needs and other labor-intensive insurance processes. We currently process claims for most of the largest insurance companies in North America.

Exceptional Talent

Our staff has the knowledge and expertise to deliver exceptional results as they are well versed with policies and procedures used by many insurance companies like Travelers, Esurance, Kemper, MetLife, and many others.

Specialized Management

Our senior-level project management staff combined with our claim processing and strong technology acumen helps us consistently complete projects ahead of schedule and under budget.

Agile and Scalable

Our trained staff can take on any project size and can scale up or down at will. Just tell us what your needs are and we will staff accordingly by maintaining high levels of efficiency, quality and productivity. We guarantee to deliver high-quality results for projects of any size.

Let AGSI know which insurance line and which processes you would like to outsource to us,
including but not limited to:

CLAIMS INQUIRY

FIRST NOTICE

DOCUMENT PROCESSING

ADJUSTER APPOINTMENT SETTING

CLAIMS PROCESSING SERVICES

Although tedious, claims processing is an integral part of an insurance company’s operations. It is the method through which the insured can file a claim, while the insurer must conduct a thorough assessment and decide if the claim is valid. The insurer must be able to provide responsive customer service throughout the entire process.

The difficulty appears when the insurance company is asked to non-only maintain high levels of accuracy when collecting data but also rapidly adapt to fluctuating numbers of claims while providing superior customer service to their clients.

And that is exactly why AGSI can help – we are used to the fluctuating claims and the never-ending arrival of new claims. We thrive on getting the job done and enjoy the repetitive yet challenging aspect of the job. Give us a try and you’ll see how satisfying is working with us.

METHODOLOGY

AGSI has not only developed a unique methodology of dealing with large number of claims but we implemented a customer-centric approach to the claims processing services. Every one of our staff members goes through a thorough and grueling customer service training program and unless he/she passes with flying colors we will not assign that person to your account no matter how technical she/he is.

ACCURACY

We know that our people add value to your operations and that is why we 100% guarantee our work. Ask about our 60 Day Pilot Program.

We can help you with the following goals:

  • Lower your claim processing costs
  • Provide outstanding customer service
  • Maintain an accurate and efficient claims processing system
  • Quick turn-around time for claims processing
  • Timely claims status view
  • High claims resolutions rate
  • Prompt online reporting

We can help you ensure customer loyalty while providing unmatched services through our talented staff who can review and resolve claims in an efficient and timely manner.

If you are interested in lowering your costs and receive exceptional claim processing service, please contact us below.